TMount Care+ Extended Warranty Terms

1. Who provides TMount Care+

TMount Care+ is provided by Tranquil Mount Limited (company no. 10227774, VAT GB352012940), PO Box 4788, Maidenhead SL60 1JB, info@tranquilmount.co.uk (“we”, “us”). It is an extended manufacturer’s warranty that we give on products we sell. It is not an insurance policy and does not cover accidental damage, loss or theft.

2. Key information

  • Price: £7.99 per month (including VAT) per covered product unit
  • Available on: products priced £150 or more
  • Payment: by card, first payment at checkout, then automatically every month on the same date
  • Maximum term: 36 monthly payments (£287.64 in total). After that, no further payments are taken
  • Claim limits: 1 claim in any 12 months and no more than 3 claims in total; no more than 2 full replacement units
  • Cancel any time from your account or by emailing us – no fees, no notice period

3. How long you are covered

Every product comes with our standard 2-year warranty at no extra cost. TMount Care+ adds extra warranty cover after that standard warranty ends: each monthly payment you make adds one month of extended cover, up to 36 months (5 years of cover in total from delivery). Payments you have made are never lost – if you cancel after, say, 12 payments, you keep 12 months of extended cover after your standard warranty ends. A repaired or replaced product does not restart or extend the cover period.

4. What it covers

TMount Care+ covers the mount, cart or stand you bought from us (the “covered product”) if it fails because of a defect in materials or workmanship under normal use. If your claim is accepted we will, at our choice:

  • supply replacement parts free of charge, delivered to you; or
  • supply a replacement unit (the same or an equivalent model) free of charge, delivered to you – up to a maximum of 2 replacement units during the life of the plan.

If no equivalent model is available, we may instead refund up to the price you paid for the covered product. Faulty parts or units you send back to us become our property.

5. Claim limits

  • A maximum of 1 claim in any 12-month period
  • A maximum of 3 claims in total under TMount Care+
  • A maximum of 2 replacement units in total (other accepted claims are met by supplying parts)

These limits apply only to TMount Care+. They do not limit your standard 2-year warranty or your statutory rights.

6. What it does not cover

  • Your TV, monitor, display, tablet, medical or other equipment fitted to or carried by the covered product, and any damage to them
  • Damage to walls, ceilings, floors, furniture or other property
  • Accidental damage, misuse, neglect, modification or unauthorised repair
  • Damage caused by incorrect installation, exceeding stated weight/VESA limits, or not following our installation guide
  • Installation, removal or refitting labour, and call-out or engineer costs
  • Normal wear and tear, cosmetic marks, consumables and batteries
  • Loss or theft, or damage from fire, flood, weather or power surges
  • Products used outside the UK, or bought for resale or rental
  • Loss of use, loss of business or any other indirect loss

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any loss that is the foreseeable result of our breach of these terms or our negligence.

7. How to make a claim

Tell us within 30 days of noticing the fault by contacting us or emailing info@tranquilmount.co.uk with:

  • your order number and the product model
  • clear photos of the broken or faulty mount (and, where possible, a short video showing the fault)
  • a short description of what happened and how the product was installed

We will reply within 2 working days. We may ask for more photos or for the faulty part or unit to be returned for inspection, in which case we will send a prepaid return label. Please stop using the product if it is unsafe.

8. Your right to cancel (cooling-off)

You can cancel within 14 days of your order for a full refund of all TMount Care+ payments, provided you have not made a claim. To cancel, email info@tranquilmount.co.uk or use your account. After 14 days you can still cancel at any time; we will stop future payments, and you keep the extended cover already earned under section 3.

9. Payments and reminders

We will remind you by email at least every six months that your plan is active, how much you pay and how to cancel, and we will confirm by email when your plan ends. If a payment fails and is not made up within 14 days, the plan will stop and you keep the cover already earned.

10. Transfer

Cover stays with the product. If you sell it, tell us and we can transfer the remaining cover to the new owner.

11. Your statutory rights

TMount Care+ is in addition to, and does not affect, your rights under the Consumer Rights Act 2015, including your right to a repair, replacement or refund for goods that are faulty or not as described.

12. Complaints and law

If you are unhappy, contact us first. These terms are governed by the law of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

13. Acceptance

By ticking the TMount Care+ box and the terms box on a product page, you confirm you have read and accept these terms. We record the date and version of the terms you accepted with your order.

Version 1.2 – November 2026