Help & Support

How can we help?

Installation guides, product manuals, video walkthroughs, and answers to common questions.

Quick answers to common questions about compatibility, installation, delivery, and returns.

Contact our team directly. We reply within one business day to all enquiries.

All products carry a 5-year warranty. Find out how to make a claim or register your product.

Video guide

Watch: How to install a pull-down TV mount above a fireplace

This step-by-step video shows how to install our TMO series pull-down mount over a fireplace mantel. Suitable for TMO100A, TMO400B and TMO800A.

Installation guides

Click to open the installation guide for your model. All guides are available as PDFs you can save and print.

Browse our FAQ or contact the team directly — we reply within one business day.